Thanks for choosing The MAD Service. By booking with us, you agree to the terms below, designed to ensure a smooth, consistent, and professional experience for every customer. This agreement is governed by Texas law. You confirm you are at least 18 years old and authorized to approve services for the vehicle. For questions, contact us at [email protected].
Appointment Cancellation & Reschedule Policy
When you book an appointment, we reserve time exclusively for your vehicle and turn away other clients during that slot. Need to reschedule or cancel? Call or text us at (903) 484-6611
| Notice Period | Fee |
| More than 48 hour notice | No fees |
| 24–48 hour notice | $50 fee |
| Less than 24 hours or no-show | Full service fee (up to $200) |
Time-Based Detailing Policy
The MAD Service packages are time-based to ensure fairness across all vehicle types. We complete as much as possible within your booked timeframe. If more time is needed due to vehicle condition or added requests, it’s billed at $50 per 30 minutes with your approval. If declined, we’ll prioritize and finish within the original time. To get the most out of your appointment, share your top priorities with your technician at check-in. Full Detail packages apply to one vehicle only and cannot be split between multiple vehicles — please ensure the correct vehicle is available at the time of service.
Arrival Window & Vehicle Access
Our team may arrive up to 90 minutes after your scheduled time due to traffic or job delays. You’ll receive real-time SMS updates as we head your way. We require access and keys to perform your service, and by booking, you authorize our team to operate and reposition the vehicle if needed. If we’re unable to access or begin the service upon arrival, cancellation or reschedule fees may apply.
Final Inspection, Gratuity & Service Concerns
At the end of your appointment, we’ll walk you through the results to confirm satisfaction. If you’re unavailable, a 10% gratuity will be added to your invoice to compensate the technician for completing the job without your review. If you have any concerns, they must be reported within 24 hours of service. Concerns raised after this window or refusal to participate in the final inspection will not be addressed.
Payment Terms
Payment is due immediately after service by credit or debit card, or cash. Late payments incur a 10% fee plus 0.5% daily interest until paid in full. If you plan to leave during a mobile appointment, please check out with your technician before departing — we’ll continue working on the vehicle as scheduled. By booking, you authorize The MAD Service to charge the card on file for cancellations, no-shows, or approved service extensions. All sales are final.
Pre-Existing Conditions & Liability
We inspect and document visible pre-existing damage before starting service. If any issues occur during your appointment, we will notify you immediately. The MAD Service’s liability is limited to the amount paid for the service, and we are not responsible for indirect, incidental, or consequential damage.
Media Use
By booking our services, you grant The MAD Service permission to photograph your vehicle for training or marketing use unless you request otherwise in writing. In the event that photos of your vehicle are used, we will blur out the license plate.
What You’re Agreeing To
By booking with The MAD Service, you agree that services are time-based, not checklist-based; you will provide vehicle access and participate in the final inspection; you understand and accept our cancellation, storage, gratuity, and extended service policies; payment reflects technician time and effort, not guaranteed outcomes; and The MAD Service’s liability is limited to the amount paid.
Thanks for Trusting The MAD Service
We’re here to deliver results that match the pride you take in your vehicle — with a service experience just as clean.