Appointment Cancellation & Rescheduling

When you book an appointment, MAD reserves time exclusively for your vehicle and may turn away other customers during that time.

To cancel or reschedule, call or text (903) 484-6611.

Time-Based Detailing Policy

The MAD Service packages are time-based to promote fairness across different vehicle types and conditions. MAD will complete as much work as reasonably possible within the booked time.

If additional time is needed because of the vehicle’s condition or added requests, the additional time will be billed at $50 per 30 minutes, with your approval.

If you decline additional time, the technician will prioritize the requested areas and finish within the originally booked timeframe.

Full Detail packages apply to one vehicle only and cannot be split between multiple vehicles. Please ensure that the correct vehicle is available at the time of service.

Arrival Window & Vehicle Access

The MAD Service may arrive up to 90 minutes after the scheduled appointment time because of traffic, weather, or delays at an earlier job.

When the team is running late, MAD may provide real-time SMS updates while traveling to your location.

MAD requires access to the vehicle and its keys to perform the service. By booking, you authorize MAD’s team to operate and reposition the vehicle when reasonably necessary.

If MAD cannot access or begin work on the vehicle upon arrival, cancellation or rescheduling fees may apply.

Final Inspection

At the end of the appointment, MAD will offer to walk you through the completed work so that you can review the results.

Concerns must be reported within 24 hours after the service. Concerns submitted after that period, or after refusal to participate in the final inspection, may not be addressed.

Payment Terms

Payment is due immediately after service by credit card, debit card, or cash.

Late payments are subject to a 10% fee plus 0.5% daily interest until the balance is paid in full.

If you plan to leave during a mobile appointment, please complete checkout with the technician before departing. MAD will continue working on the vehicle as scheduled.

By booking, you authorize The MAD Service to charge the card on file for applicable cancellation fees, no-show fees, and approved service extensions.

Pre-Existing Conditions & Liability

MAD may inspect and document visible pre-existing damage before beginning the service.

If an issue occurs during the appointment, MAD will notify you as soon as reasonably possible.

The MAD Service’s liability is limited to the amount paid for the service. MAD is not responsible for indirect, incidental, or consequential damage.

Media Use

By booking services, you grant The MAD Service permission to photograph the vehicle for training or marketing purposes.

When photos of the vehicle are used, MAD will blur the license plate. MAD may also tag your Facebook account when sharing accompanying photos of the vehicle.

You may opt out of media use by emailing justin@themadservice.com with the subject or message “Opt out of media use.”

What You Are Agreeing To

By booking with The MAD Service, you acknowledge and agree that:

• Services are based on booked time rather than a guaranteed checklist
• You will provide access to the correct vehicle and participate in the final inspection
• You understand and accept the cancellation, rescheduling, and extended-service policies
• Payment reflects technician time and effort rather than a guaranteed outcome
• The MAD Service’s liability is limited to the amount paid for the service